We want you to be confident when purchasing at My Pet Chicken, so we've created the comprehensive and fair return policy outlined below. Because we sell so many different types of items, our return policy varies by item. Please read below to learn about the return policy for the item(s) you're interested in.

General Returns
Return policy for items not called out below:

UNDAMAGED ITEMS
If you've changed your mind or are unsatisifed with the items you've purchased, you may return them within 30 days for a full refund, minus our cost to ship the item to you and minus your cost to ship the item back to us. Simply phone us at 888.460.1529 to let us know you're unhappy with the items, and we'll give you instructions to return the items. Once we have the items and deemed them fit for resale, we'll promptly refund you in full.

DAMAGED ITEMS
If any of your items arrived damaged, let us know within 15 days of receipt by calling 888.460.1529. We will either provide a refund in full or a product replacement of equal or greater value. Note: we may require photographic proof of damage, or we may require that you return the item to us for inspection, at our cost.

General Cancellations - $5
If you've purchased non-live items and changed your mind before anything has shipped, we are happy to cancel your order, and there is a $5 Cancellation Fee. (Non-live items include anything but baby chicks, started pullets or fertile hatching eggs, which have their own unique cancellation policies.)

Eglus
If for any reason you're unsatisfied with your purchase of an Eglu chicken coop, we provide a 30-day money-back guarantee. Just get in touch with us within 30 days of your original purchase date and we'll refund your money in full.

Started Pullets, Baby Chicks and Fertile Hatching Eggs
STARTED PULLET CANCELLATIONS - $20:
$1/bird with a $20 minimum: Started pullet orders can be cancelled if the scheduled shipping date is more than two weeks away, and the Cancellation Fee is $1 per bird, with a minimum cancellation fee of $20. Orders scheduled to ship within 2 weeks cannot be cancelled.

BABY CHICK & FERTILE HATCHING EGG CANCELLATIONS - $10:
Baby chick and fertile hatching egg orders can be cancelled if the scheduled shipping date is more than 2 weeks away, and the Cancellation Fee is $10 due to the effort involved in scheduling these orders. Orders shipping within 2 weeks cannot be cancelled. (A local farm or feed supply store should be willing to take the chick or eggs for you, or you may be able to sell them through a venue like Craigslist or Eggbid.com.)

CHANGES - $10:
If you wish to add, remove change an order you placed for baby chicks or started pullets, we are happy to do it, and the Change Fee is $10. (Booking each chicken order involves significant personnel time in scheduling, however as our systems improve & allow us to make changes more easily, we hope to reduce this fee.)

LIVE GUARANTEE:
We guarantee healthy, live chicks and started pullets. We will offer a refund, replacement, or give credit toward any bird that you properly cared for but died within 48 hours of arrival. However, we must be notified within 48 hours of any losses should they occur. At no time will our guarantee exceed the original purchase price.

SEXING GUARANTEE:
For baby chicks, we also guarantee 90% sexing accuracy; for sexing errors greater than that guarantee, we will refund the difference between the female and male price. Sexing errors can be reported when birds reach 13 weeks of age and no later than 18 weeks after purchase date.