Chicken Help

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We found 7 results for category 'Guarantees and Policies'

Q: What if my chick package is late?
A: Please notify us Thursday if your package has not arrived by then--but do not notify us before Thursday. The US postal service is very good about... read more

Q: When I am ordering baby chicks, when am I charged for the order?
A: You pay for your order as soon as it is placed; that is what holds your reservation. We don't keep your payment information on file--this helps... read more

Q: My chicks were delivered a day late by the post office. Will they refund my shipping since they didn't meet the overnight Express Mail guarantees?
A: Unfortunately, no. USPS does NOT guarantee overnight Express delivery for live animals, as much as we would like them to. We agree: it seems a little... read more

Q: How can I tell if my juvenile bird is a rooster?
A: Comb size and redness can be one indicator, but is not usually reliable. In fact, it's one of the worst indicators you can use, as comb size varies... read more

Q: How can so few chicks arrive at their location safely?
A: Most hatcheries require 15 or 25 baby chicks per order because the chicks need one another's body heat to survive their 2-day journey. This is a big... read more

Q: What if one of my chicks dies on the way to me?
A: Losses are rare (we see them happen about 1% of the time), but they do occur. For that reason, we recommend that if you have children, make sure they... read more

Q: How will I know that my chicks have arrived at the post office?

Good question! First of all, don't forget that our chicks can arrive any day from Tuesday through Thursday of the week they are shipped--it just... read more