Chicken Help

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We found 7 results for category 'Guarantees and Policies'

Q: What if my chick package is late?
A: Please notify us Thursday if your package has not arrived by then--but do not notify us before Thursday. The US postal service is very good about... read more

Q: When I am ordering baby chicks, when am I charged for the order?
A: You pay for your order as soon as it is placed; that is what holds your reservation. We don't keep your payment information on file--this helps... read more

Q: My chicks were delivered a day late by the post office. Will they refund my shipping since they didn't meet the overnight Express Mail guarantees?
A: Unfortunately, no. USPS does NOT guarantee overnight Express delivery for live animals, as much as we would like them to. We agree: it seems a little... read more

Q: How can I tell if my juvenile bird is a rooster?
A: Comb size and redness can be one indicator, but is not usually reliable. In fact, it's one of the worst indicators you can use, as comb size varies... read more

Q: How can so few chicks arrive at their location safely?
A: Most hatcheries require 15 or 25 baby chicks per order because the chicks need one another's body heat to survive their 2-day journey. This is a big... read more

Q: What if one of my chicks dies on the way to me?
A: Losses are rare (we see them happen about 1% of the time), but they do occur. For that reason, we recommend that if you have children, make sure they... read more

Q: How will I know that my chicks have arrived at the post office?
A:

Good question! First of all, don't forget that our chicks can arrive any day from Tuesday through Thursday of the week they are shipped--it just... read more