Frequently Asked Questions

We want to be sure your chicks arrive safely, so we have a special packaging method so your new pets are snug and secure while they travel. In fact, we customize bedding, ventilation, and even provide high-tech, long lasting heat packs so your small order of chicks will be happy and healthy when you pick them up at the post office. All that said, it's still necessary to set minimums to ensure their comfort. So while we don't have required minimums per breed, the total number of birds you order must meet the minimum order. Most of the year, April...

My Pet Chicken absolutely guarantees that the fertile hatching eggs you order from us will arrive intact and ready for incubation. Hatching egg orders may ship any day of your selected shipping week, Monday through Saturday via USPS Priority Mail. If any eggs for which you have paid arrive cracked or broken, contact us within two business days of receiving them with photos of the damage. - IMPORTANT: Receiving unbroken eggs is NOT a guarantee that they will all hatch. Why? Let us tell you BEFORE you make your purchase so you can be informed. Our eggs are gathered daily and stored...

There are a few things you can do together to help ease the frustration of waiting! One thing you can do with a child when waiting something out is to make a construction paper chain with the number of links equalling the number of days you must wait. Take a link off each day. Alternatively, you could simply mark days off on a calendar. Weekly, you can devise some task to do together related to the coming chickens. For instance, one task could be picking out brooder equipment, or finding a good place for it in your home. Another task...

Assortments are often more available than specific breeds are, and sometimes even bargain priced. However, no record is kept of which birds are used to fulfill assortments, I'm afraid. They are fulfilled with the breeds that hatched well that week. To determine what you received, you can compare your chicks to the list of possible breeds and the photos on our site to try to identify them. In some cases, you may know instantly what you have received, and in others you may not be absolutely sure until the birds get their mature plumage, so it can be an exciting...

Losses are rare (we see them happen about 1% of the time), but they do occur. For that reason, we recommend that if you have children, make sure they are not around when you open the package. If you do experience any losses, be sure to let us know within 48 hours of having received your order so your loss will be covered by our live arrival guarantee. If someone else is picking up or caring for your chicks for some reason, be sure to have them contact us within the 48-hour deadline to report any losses. When reporting losses,...

Congratulations! You've received your order of baby chicks or waterfowl from My Pet Chicken and now you want to know which breed is which. No problem! Some babies may have leg bands. You can compare the leg band color on your bird to the charts below to help identify the breeds in your order.  IMPORTANT: The leg bands MUST be removed within about a week (because your chicks, ducks, or geese will be growing while the leg bands won't!). Since these are rubber bands, they are extremely easy to remove. Just grab the band and roll it down over the...

Debeaking or "beak trimming" is what it's called when a baby chick's beak is burnt or seared off. It is painful and cruel. Here we explain more about the practice and why we're against it. Why do some breeders debeak their birds? Most rare breed hatcheries and breeders do not beak trim newly-hatched baby chicks, but often trim beaks of birds they're planning on selling when they're a bit older. The reason they do this is so they can pack the birds into a very small space. Keeping chickens in close confinement naturally causes severe stress, and in response to...

We do understand that other hatcheries may do things differently than we do--did you know that chickens are not protected by the Humane Slaughter Act the way other "food" animals are?--but we wouldn't be able to sleep at night if our hatchery engaged in those practices. The majority of the baby chicks that aren't adopted are offered up for auction near our hatching facility. A portion of the unsold chicks are humanely euthanized and we are continuously looking for better alternatives.