Frequently Asked Questions

You can check the exact shipping cost to your location by placing the items you want in your shopping basket and clicking the "calculate" link (you'll have to enter your zip code so the cost can be calculated). Small orders of baby chicks, ducklings and goslings need extra attention to ship safely, so they include high tech long lasting heat packs to keep the babies warm, plus custom amounts of nesting material and ventilation to prevent jostling or stifling, based on the prevailing weather. Due to this special attention, very small orders of chicks and waterfowl cost a good deal...

No, most of the time, we do not add extra chicks. Especially with small orders, we are careful not to add chicks (although it may happen occasionally, usually only if we've miscounted!). For larger orders of 25 or more chicks, it is more common to receive an extra. We understand that most of you are ordering very small quantities of birds, and may only be allowed to keep the exact number you have ordered. Since we ship our chicks with heat packs when the weather calls for it, we don't add "extra males for warmth" like other hatcheries do. If...

In most cases, that will be because you are ordering more chicks than are available for your preferred date. When you place virtual chicks in your shopping basket, My Pet Chicken's automated checkout system takes quantity into account, so it could be that you're trying to ordering FOUR chicks when we only have one or two left on your preferred date. When that is the case, obviously, we can't reserve chicks for you that we don't expect to have, so you are offered only the date choices in which your combination of breeds--and at the quantities you want!--will be available....

You pay for your order as soon as it is placed; that is what holds your reservation. We don't keep your payment information on file---this helps protect you from identity theft. But for that reason, we have no way of charging your card weeks or months later when your birds have hatched---or your juveniles are grown---and are ready to ship. In addition, when ordering baby chicks in particular, if we did keep your payment information and wait to charge you on hatch day, if there were some problem with the transaction, it would create a BIG problem for the baby...

No, we're sorry. If you want specific breeds or colors, you'll need to purchase each breed you want and construct your order that way. The assortments are hatchery choice, and are not sorted by breed or color.

Well, the truth is that it simply depends on how you want us to handle any problems with your order. Some customers will wait many months for just the right breed, because the breed they get is the most important consideration for them. Others may not care so much what breed they receive, so long as they get the shipping date they need. So, take a few moments to consider your needs before making this choice. When you choose "no substitutions," that has to do with what day you are originally scheduled to receive your birds. Our website is updated...

You're right that some breeds like Polish and silkies can come bearded or nonbearded, but there is no way to choose which because they are not sorted that way. The same goes for ordering "blue" breeds. As you can see in the descriptions, blues usually come in a mix of blue, black and splash. When that's the case, you cannot choose which you receive. Similarly, you can't choose what color Easter Egger you get, or which birds come in a hatchery or breeder choice assortment. All your buying options are always right on the pages.

No. If you want to purchase live birds or fertile eggs, you will need to find a local supplier to help you; we do not ship internationally. (We don't even ship non-live items internationally.) If there is no local supplier and you want to go to the effort of importing chickens or fertile eggs into your country, you should be aware that it's not an easy process. Plus, we still can't help you--we don't export or ship internationally. We get asked often enough that we can provide some advice, though. First, you will need to check to see what customs...