Frequently Asked Questions
Here we answer the most commonly-asked questions about ordering, chicken care, and more.
Yes, we're happy to cancel or change an order of juvenile chickens provided you let us know by the week before your scheduled ship week. For juvenile chickens, if you want to cancel or change your order, that must be done by the Thursday before the shipping week. As you remember from checkout, your order cannot be cancelled (or changed) later than that date. Be sure to have your order number at hand so we can find your order to cancel it. In addition, you should be aware that you may be charged a $5 order cancellation fee. If you've...Read More
Well, let's start with the idea that we literally count our chickens before they've hatched. :) The exhortation against doing that is pretty good advice... unless you're a hatchery or breeder! Then it's your business to predict how many eggs your chickens will lay and how many of those will hatch, AND how many of each sex you'll get. So because these are all estimates, we're pretty conservative in our predictions, because we don't want to disappoint our customers if possible. It's understandably disappointing if you've ordered some Silkies, for instance, and after the long wait when hatch day comes,...Read More
Since shipping little ones can be so expensive, our minimum order for waterfowl is usually 10. However, if you are ok higher shipping costs, we can ship as few as two ducklings or goslings (or one of each--we can ship ducklings and goslings together!) any time of year. Depending on anticipated shipping conditions, we may add a heat pack or extra bedding, or modify ventilation. It is our goal that all our baby birds arrive happy and healthy! Please note that we are unable to ship waterfowl and baby chicks together. There is no minimum amount per waterfowl breed; you...Read More
No worries! We do our best to make sure that you're "in the loop" throughout the process. Waterfowl are hatched and shipped on Mondays, Tuesdays, and Wednesdays. As soon as we have the tracking number for your order, we will email it to you so that you can follow your birds' progress. It's important to know that the USPS does not guarantee overnight shipping on live animals, no matter what your local post office agent may say. Bear in mind that sometimes the shipments are not scanned frequently during shipping, so it may seem like they aren't making progress to your...Read More
We cannot ship any of our products to Canada, Mexico, or any other country. We also cannot ship to American territories, including Puerto Rico, American Samoa, Guam, the Marianas, or the Virgin Islands. That includes hatching eggs, day-old chicks, juveniles, waterfowl, and all non-live products as well. If you live in Canada, you might try Rochester Hatchery, which is located in Alberta.Read More
Our chicks and waterfowl are hatched in different facilities and therefore, cannot be shipped together. If you would like for your waterfowl and chicks to arrive the same week, be sure to choose the same shipping week for your waterfowl and baby chick orders when you checkout.Read More
Yes, in most cases you can call us at 908-795-1007 to have your order changed, but before you do, read on because there are three important things you should keep in mind before placing your request! You will also remember from checkout that you may be charged a $5 nonrefundable fee to make any changes to an order after it has been placed. Let us know by the Thursday before your scheduled ship date We require this notice because we need time to make sure the shipment can been changed or stopped. Obviously, we don't want to send baby ducks...Read More
Because of our special packaging methods, we are able to ship smaller orders of chicks to meet the needs of our awesome small-flock backyard chicken enthusiasts. But for the safety of the chicks in shipping, we do have a minimum order which is based on time of year (our minimum orders go up in winter to protect the chicks from the cold). We are not able to make exceptions to our minimum order amounts, as this is the fewest number of chicks we can safely ship to your zip code. We want to make sure your chicks arrive happy and...Read More
"The Clubhouse" Coop
Easy to assemble and built to last, the Clubhouse Coop is the perfect starter coop for a small flock.